Exchange or return

Products can be returned unused and in their original packaging. Please let us know what you would like to return within 30 days of receiving your order. This can be done by sending an e-mail to You then have another 14 days to actually return your return shipment.

Once we have received your return and it is undamaged and unused, it will be processed within 3 working days and you will receive a confirmation of receipt. As soon as it has been processed, you will receive the purchase amount back in the same way you paid with: within 5 days after processing the return and no later than 14 days after notification of the return shipment.

The costs for returning are for your own account.

The return shipment will only be processed if the products are in good condition, which means that you as a consumer are liable for any reduction in value due to the use of the product that goes beyond what is necessary to assess the nature, characteristics and functioning of the product. If you have received a free product with your order, you are obligated to return it. Products that are on sale (clearance) cannot be returned.

You can send your return with any shipper within the United Kingdom. We advise you to send the return shipment with a track & trace code. The costs of a package  start from £3.29

(Attention! Lost shipments will not be refunded. Sending mail is always at the risk of the sender)

Don't forget to mention the 'reference number 13024' otherwise your return will not be processed!

Our return address:

Huboo Ref 13024
Huboo Returns
Unit 4
Vertex Park South
Emerson's Green
BS16 7LB